Terms of Service

Services Provided

PRISHTINA DRESS offers women’s clothing sales through online platforms, a physical store, and social media channels. We also accept custom-made orders based on customer requests.

Orders and Payments

Orders may be placed online, in-store, or through social media communication channels.

• Full payment is required in advance for all orders.
• Cash on delivery is not available.
• Refunds are only possible if the order has not yet been shipped or if the item is not customized.

Shipping & Delivery

PRISHTINA DRESS ships internationally to all countries serviced by DHL from Kosovo.

• Estimated delivery time is a minimum of two weeks.
• Delivery duration may vary depending on order quantity and product type.
• Customized products may require additional processing time.

Returns & Refunds

Our return and refund policy is available in the dedicated policy section of the website.

Customized products are non-returnable unless there is a proven manufacturing defect.

Personal Data & Privacy

We collect customer information such as names, addresses, phone numbers, and email addresses for order processing and marketing purposes.

Your information may be shared with trusted third-party services including Shopify, payment processors, banks, and shipping providers solely for business operations and order fulfillment.

All personal information is processed securely and in accordance with applicable privacy laws and regulations.

Intellectual Property

All website content, product designs, images, branding elements, and materials are the intellectual property of PRISHTINA DRESS.

Unauthorized copying, reproduction, or commercial use is strictly prohibited without written permission.