At PRISHTINA DRESS, we take care to ensure product quality.
Please read our refund conditions carefully before placing an order.
Customized Products
Customized and made-to-order products are not eligible for return or exchange,
except in cases where a manufacturing defect is confirmed.
Defective Items
If a defect is reported within the specified time after delivery,
we will review the case and may offer:
- Repair of the item
- Replacement of the product
- Refund (depending on the situation)
How to Request a Refund or Return
To submit a request, please contact us via email and include:
- Proof of purchase
- Clear photos of the defect
- Description of the issue
Review Process
Once your request is received, our team will evaluate it and respond
within a reasonable timeframe with the next steps.
